Important Notice
About Your New VISA Debit Card:

All MasterMoney Check Card holders of CES Credit Union will be receiving a new VISA Debit Card from us sometime in mid-to-late September. This new card features a waterfall image on the card, and has a VISA Debit logo. Our debit cards are switching to the VISA network effective on Monday morning, October 4th and will now have "real-time" processing and posting for most merchants and retailers.

The new VISA Debit Cards can be preactivated before October 4th per the instructions on the card. Members can call the number on the card and give the SSN of the first name on the account to activate through the secure service.

You can activate your card by calling Card Activation at (800) 411-6390   (requires card number and SSN of first name listed on account), Outside the US and Canada call (206) 352-3477 collect. 
OR use Card Activation web site..... www.activatemycards.com

However, do not begin to use the card until the morning of Monday October 4th. (Your present gray/green MasterMoney Check Cards will be inactive as of that date, and should be cut-up and safely destroyed.)

PIN Numbers:

Your PIN for your new debit card were mailed beginning Wednesday 9/22. Members should be receiving them shortly. 
 
The only method offered for PIN changes for activated cards is to call 1-877-PHONPIN, on or after Monday October 4th. CES Credit Union can not change the PIN for the member.  

There is a delay for PIN number changes. (The new PIN will not be active immediately).

 PINs can NOT be changed at the ATM.

If you have recurring or regularly-scheduled charges on your MasterMoney Check Card, you will need to let those merchants know your new VISA Debit Card number to continue those charges. (Recurring payments typically include services where your current MasterMoney Check Card number was given and you authorized monthly, quarterly or regularly scheduled charges to your card, like gym memberships, internet service or utilities for example.) Please contact those merchants or service providers to give them your new card number to bill after October 4th.

The waterfall image on the card is from the Knox County Park District's Honey Run Waterfall Park, located at 10855 Hazel Dell Rd., Howard, OH in eastern Knox County. Follow signs from the US 62 and US 36 intersection in Millwood. This 370 acre park includes a stunning 25 foot high waterfall and is named for the stream, Honey Run, that cascades over the waterfall. Visitors can hike from the waterfall to the Kokosing River and view spectacular sandstone cliffs and boulders. The waterfall flows over Blackhand sandstone, formed some 350 million years ago. Towering hemlocks, partridge berry, witch hazel and rue anemone grace this natural area. Honey Run Highlands is located across the road from the waterfall.

Visit the park website at www.knoxcountyparks.org. A donation has been made to the park for the use of the image, and will be made for future new cards issued.

______________________________

This one card will access your CES Credit Union account from any ATM as well as allow merchant or retail purchases to post to your share draft account. This quick, easy purchasing power eliminates the hassle of writing checks at stores. Now just use your VISA Debit Card instead of writing a check. (Be sure to write the transaction in your checkbook register.)

There is no fee associated with this card unless you use the VISA Debit Card in "foreign" ATMs more than four times per month. "Foreign" transactions would include ATM transactions outside the Alliance One and CES Credit Union networks, and also any purchases at stores where you use your PIN.
Retailers may encourage PIN transactions (where you enter your personal code in leiu of a signature, like you were at an ATM). However, it is best to request purchases made with your Check Card to be a "credit" transaction, where a signature enhances your "zero liability" stand. Usually, the point-of-sale purchase terminals (like at most retailers) will ask for a code, but if you press "cancel", it will then ask for a signature.
Over four foreign ATM or PIN-based (non-signature) transactions per month for a card will have a fee of $1 per transaction.

Apply Now

Convenience

CES Credit Union is proud to offer the benefits of the VISA Debit Card to our members. Now you can have easy and instant access to your share draft (checking) account and worldwide acceptance without the hassle of timely check approvals.

Speed

Use your VISA Debit Card when you might normally write a check, like the grocery store or the hardware store, or anywhere VISA is accepted. This card also works for you as an ATM card. You choose the personalized PIN number to use at any CES Credit Union or Alliance One ATMs with no charge or at any ATM that displays the VISA logo. This card also may be used in Alliance One ATMs with no surcharge.

Safety

Anytime you use your VISA Debit Card, your transaction will appear on your monthly statement with the date and location of the transaction. Purchases made with this card and authorized with a signature also protects your liability. This record also appears on ACCESS Online, our free internet banking service.

(If your card is lost or stolen, call 1-800-523-4175 anytime. Please call the Credit Union as soon as possible, as well.)

A Note on Identity Theft . . .

Protect your card wisely, and only give your card number to a vendor or merchant you know as reliable and honest. Never give your PIN to anyone. If you do, you are allowing that person access to your funds. No one from any financial institution will ever call asking for your account number to "protect' or "monitor" your account. Watch your statements closely for unauthorized transactions.

For safety and security reasons, your card has a daily limit for purchases and cash withdrawals, and debit transactions are not covered under our normal overdraft protection program.

Occasionally, you may receive a phone call to verify a specific purchase where your card was used. Typically, the called will ask you to confirm a specific purchase for a specific amount, like "Did you purchase tickets on Southwest Airlines today for $345". This process is to verify a purchase is authentic. Your card number or account number will NOT be requested.

Lost or Stolen Cards

To report lost or stolen cards when we are not open, please call 1.800.523.4175 (including the Star ATMCards).

FAQ